A Guide to eNPS Questions: How to Gain Valuable Employee Insights

Employee Net Promoter Score (eNPS) is a simple yet powerful tool that measures employee engagement and satisfaction. By asking just a few well-crafted questions, organizations can gauge how likely employees are to recommend their workplace to others and identify areas for improvement. Here’s everything you need to know about crafting effective eNPS questions.

What is eNPS?

The eNPS questions measures employee loyalty and satisfaction using a single foundational question:

“On a scale from 0 to 10, how likely are you to recommend our organization as a great place to work?”

Responses are categorized into three groups:

• Promoters (9-10): Highly engaged employees who are likely to recommend your company.
• Passives (7-8): Moderately satisfied but not enthusiastic.
• Detractors (0-6): Dissatisfied employees who may speak negatively about your organization.

The eNPS score is calculated as:

eNPS = (% Promoters – % Detractors)

Additional eNPS Questions for Deeper Insights

While the core eNPS question provides a high-level view, follow-up questions can offer valuable context. Here are some examples:

1. Open-Ended Follow-Up Questions

• What is the primary reason for your rating?
• What’s one thing we can do to improve your experience at work?
• What motivates you to stay with the company?
• What changes would make you more likely to recommend us as a great place to work?

2. Culture and Engagement Questions

• Do you feel valued and appreciated at work? Why or why not?
• Does the company’s mission align with your personal values?
• Do you believe management listens to your feedback?

3. Work Environment Questions

• Do you feel you have the tools and resources needed to do your job effectively?
• How would you rate the level of collaboration within your team?
• Is your workload manageable?

4. Growth and Development Questions

• Do you feel there are opportunities for growth and development here?
• Have you received constructive feedback to help you grow in your role?
• Do you see yourself working here in the next two years?

5. Leadership and Management Questions

• Do you feel supported by your manager?
• How effectively does leadership communicate goals and expectations?
• Do you trust the leadership team to make decisions in the best interest of employees?

Best Practices for Conducting eNPS Surveys

1. Keep It Anonymous: Ensure responses remain anonymous to encourage honest feedback.
2. Keep It Short: Avoid overwhelming employees; focus on 2-5 key questions.
3. Survey Regularly: Conduct eNPS surveys quarterly or bi-annually to track trends.
4. Take Action: Act on feedback to show employees their voices matter.
5. Communicate Results: Share key insights and how the company plans to address issues.

Why Use eNPS?

An effective eNPS program provides:

• Early Warning Signs: Identify potential issues before they escalate.
• Employee Engagement Insights: Understand how employees feel about their work environment.
• Actionable Data: Focus on areas that need improvement.

By asking the right eNPS questions and acting on the feedback, organizations can foster a more engaged and loyal workforce. Start small, listen closely, and watch as your workplace transforms into one that employees are proud to recommend.